Defining My Place, Part IV: the Customer is Always Right
No offense to clients (current and/or future), but this phrase is probably the bane of most business owners’ very existence. It shoudl seriously be wiped out of ht “human dictionary of common cliches.”
Now, let me explain why I say this. No, no, it’s not because I have an issue listening to clients, I swear it. I actually do have valid reasons for this line of thinking. Please hear me out.
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Defining My Place, Part III: Don’t Advertise WAHMiness
So furthering this little series here, I’m moving to the next bullet point: don’t advertise your “WAHM”iness (or “WAHD”iness, if that’s the case.) I’ve read several articles on this piece of advice, and some of the advice I read was so far against letting people know you work from a home office that there are actually CD’s available that you can play in the background when you answer your phone. Said CD’s sound like the chatter of a busy office in the background, so that the caller would have no choice but t believe you worked in a regular 9-5 office job.
Taming the Chaos
I’m going to share something with you – something so utterly shocking that I think if you’re drinking anything, you need to swallow and put the glass down before you see this; if you’re standing, please sit, lest you fall and injure yourself. Before I show you these images (and yes, they are safe for work, don’t worry about that), I want you to keep in mind the only reason I’m exposing myself like this is because I believe two things: 1) putting it out there like this will require me to do something about it; and 2) I truly believe that I am not the only person with this problem, and I think what I’m about to do might help you.
Ready? here we go…
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Defining My Place, Part II: Getting Personal
So, in the last post, I tried to tell you the stuff that led up to this series of posts. I ended it with a list of rules that have defined my business to this point, and now I’ll begin examining that list and picking it apart.
I’m going to keep it simple, and start with Rule Number One: Getting Personal.
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Defining My Place: Part One
I’ve been in business for myself for a few years now – since October of 2001 – even I can’t believe it’s been that long. However, even though I initially made a conscious decision to “take it slow,” I can’t help but notice some things that are starting to bug me.
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Interesting discussion about site ownership
SitePoint tweeted a while back about a question a forum member had: whether or not he should release the layered PSD files to a client he has. He found the question odd, and wanted to know if this is a “normal” thing for clients to ask for, and what the “normal” reaction should be.
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