Comments on: On a personal note… http://brassblogs.com/blog/on-a-personal-note Web Design located in Simsbury (a suburb of Hartford) CT Mon, 05 Dec 2011 17:35:03 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Shelly http://brassblogs.com/blog/on-a-personal-note#comment-55 Shelly Sat, 14 Mar 2009 18:46:26 +0000 http://brassblogs.com/?p=108#comment-55 Thanks Shane - and I'm glad it helped you (that's what it's here for!) I understand about the issues with paying them - I remember when i got married, they happened to change how they do accounts that same year. Before, they had some weird account number assigned to me, and then they decided to "make it easier" (I guess) and switched to using SS#. So when I got updated, I also had to update my last name (to my new married name). I paid them for 3 months, on the dot, and then one day I get a letter that if I don't send them payment they are going to damage my credit report. Turned out that someone, somewhere, got messed up because not only did my account # change, but my residence and my last name did too. I guess that's too much for them to handle. So hey were taking my payments, but applying them to the wrong account. in fact, they weren't applying them to *any* account at all - they were just cashing the checks. I had to not only supply my bank statements to prove I'd been paying them - but my bank also had to call them to back me up - they wouldn't just take the statements as proof. Sallie Mae is seriously messed up - and I'm glad to be done with them. They do provide good loan rates, but God forbid you need to do anything more than send them a monthly check to pay off your loan! it seems they run around like chickens with their heads cut off. Thanks Shane – and I’m glad it helped you (that’s what it’s here for!) I understand about the issues with paying them – I remember when i got married, they happened to change how they do accounts that same year. Before, they had some weird account number assigned to me, and then they decided to “make it easier” (I guess) and switched to using SS#. So when I got updated, I also had to update my last name (to my new married name). I paid them for 3 months, on the dot, and then one day I get a letter that if I don’t send them payment they are going to damage my credit report. Turned out that someone, somewhere, got messed up because not only did my account # change, but my residence and my last name did too. I guess that’s too much for them to handle. So hey were taking my payments, but applying them to the wrong account. in fact, they weren’t applying them to *any* account at all – they were just cashing the checks. I had to not only supply my bank statements to prove I’d been paying them – but my bank also had to call them to back me up – they wouldn’t just take the statements as proof.

Sallie Mae is seriously messed up – and I’m glad to be done with them. They do provide good loan rates, but God forbid you need to do anything more than send them a monthly check to pay off your loan! it seems they run around like chickens with their heads cut off.

]]> By: Shane Eubanks http://brassblogs.com/blog/on-a-personal-note#comment-54 Shane Eubanks Sat, 14 Mar 2009 18:25:03 +0000 http://brassblogs.com/?p=108#comment-54 THANK YOU for the phone number...there aren't many (if any) companies I hate calling more than Sallie Mae. When I do get through, it's usually with someone who speaks poor english and reads cookie cutter responses to my questions...which never answer my question! I've been going back and forth through email (ugh) with them on how to pay off some of my student loans completely. Here are the insane options: 1) MAIL them a check (we're talking $20,000+ worth) and include a letter stating how I want the money applied to my loans and HOPE they get it right. But seriously...MAIL a $20,000 check? Um, no. 2) Make the huge payment online...WAIT for it to post to my account...and then EMAIL them stating how I want it to be redistributed...and HOPE they get it right. No option to pay over the phone, wire the money...nothing. I'm convinced they make it as absolutely difficult as possible for people to pay off loans in hopes that they will continue to get monthly interest payments. So yeah, I'm going to give the numbers you listed a buzz this week and see if I can work something more reasonable out. I hate it when companies make it difficult for you to PAY them. argh...where's the tylenol. ;) Seriously, though, thank you for posting this...and nice site BTW! -Shane THANK YOU for the phone number…there aren’t many (if any) companies I hate calling more than Sallie Mae. When I do get through, it’s usually with someone who speaks poor english and reads cookie cutter responses to my questions…which never answer my question!

I’ve been going back and forth through email (ugh) with them on how to pay off some of my student loans completely. Here are the insane options:

1) MAIL them a check (we’re talking $20,000+ worth) and include a letter stating how I want the money applied to my loans and HOPE they get it right. But seriously…MAIL a $20,000 check? Um, no.

2) Make the huge payment online…WAIT for it to post to my account…and then EMAIL them stating how I want it to be redistributed…and HOPE they get it right.

No option to pay over the phone, wire the money…nothing.

I’m convinced they make it as absolutely difficult as possible for people to pay off loans in hopes that they will continue to get monthly interest payments.

So yeah, I’m going to give the numbers you listed a buzz this week and see if I can work something more reasonable out. I hate it when companies make it difficult for you to PAY them.

argh…where’s the tylenol. ;)

Seriously, though, thank you for posting this…and nice site BTW!

-Shane

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